The Cisco CCIE SP Operations certification
assesses and validates core IP NGN service provider operations
expertise. Candidates who pass the CCIE SP Operations certification
exams demonstrate skills required of a expert-level (Tier III or Tier IV
support) operations engineer to troubleshoot and maintain complex
service provider IP NGN core (PE-PE and PE-CE) network infrastructures
in both IOS and IOS XR operating environments, plus validate broad
theoretical knowledge of operations management processes, frameworks,
and network management systems.
CCIE SP Operations Certification benefits:
helps qualify personnel for customer’s Operations (NOC) Centers
a credential (certification) that a person holds significant knowledge
in SP Operations
operations (i.e. NOC) personnel to validate they are qualified to
maintain and support Cisco service provider core IP (NGN) Next
Generation Networks
CCIE SP Operations Written Exam Topics
The Cisco SP Operations Written
Exam (#350-060) has 100 multiple-choice questions and is two hours in
duration. The topic areas listed are general guidelines for the type of
content that is likely to appear on the exam. Please note, however, that
other relevant or related topic areas may also appear.
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Exam Sections and Sub-task Objectives |
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1.0 |
Manage the network fault management |
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1.1 |
Develop a fault management |
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1.2 |
Determine the interaction |
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1.3 |
Determine the method to gather appropriate metrics |
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2.0 |
Manage |
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2.1 |
Identify spikes and potential trouble spots based |
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2.2 |
Develop a plan to solve a particular performance |
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2.3 |
Identify the Network Management System (NMS) |
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2.4 |
Develop a plan to establish a baseline and monitor |
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2.5 |
Create baseline network performance in conjunction |
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2.6 |
Monitor the network to look for variances against |
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2.7 |
Edit existing scripts which |
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3.0 |
Manage |
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3.1 |
Collaborate with the process |
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3.2 |
Develop a specific prototype |
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3.3 |
Develop, for a particular network, a list of needed |
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3.4 |
Develop a detailed operations plan including |
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3.5 |
Develop a process change action plan based on the |
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3.6 |
Develop and maintain a |
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4.0 |
Troubleshoot and |
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4.1 |
Identify predecessor steps that have not been |
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4.2 |
Determine whether to fix or escalate a ticket |
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4.3 |
Identify the area(s) causing |
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4.4 |
Troubleshoot a complex routing problem and, |
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4.5 |
Troubleshoot a complex security problem and, |
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5.0 |
Identify |
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5.1 |
Find issues of a rollout plan received from |
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5.2 |
Identify hardware which is |
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5.3 |
Find hardware that needs operating system upgrades |
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5.4 |
Review and provide |
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6.0 |
Troubleshoot and |
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6.1 |
Identify predecessor steps that have not been |
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6.2 |
Determine whether to fix or escalate a ticket |
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6.3 |
Determine whether to fix or where to escalate a |
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6.4 |
Identify the source of a |
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6.5 |
Troubleshoot a complex network performance problem |
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6.6 |
Identify a complex |
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6.7 |
Identify a complex computing device (server, call |
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6.8 |
Troubleshoot a complex |
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6.9 |
Troubleshoot a complex, |


