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Archive for the ‘Troubleshooting’ Category
Cisco Catalyst 6000 Series Switches Troubleshooting Hardware and Common Issues on Catalyst 6500/6000 Series Switches Running Cisco IOS System Software
Posted by Peter Kurdziel on February 19, 2010
Posted in Troubleshooting | Leave a Comment »
Autonegotiation Valid Configuration
Posted by Peter Kurdziel on January 17, 2010
There is a lot of confusion about auto negotiation. Here is a chart that will help bring things into perspective.
Autonegotiation Valid Configuration
|
Configuration NIC (Speed/Duplex) |
Configuration Switch (Speed/Duplex) |
Resulting NIC Speed/Duplex |
Resulting Catalyst Speed/Duplex |
Comments |
|---|---|---|---|---|
|
AUTO |
AUTO |
1000 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
Assuming maximum capability of Catalyst switch, and NIC is 1000 |
|
1000 Mbps, Full-duplex |
AUTO |
1000 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
Link is established, but the switch does not see any |
|
AUTO |
1000 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
Assuming maximum capability of NIC is 1000 Mbps, |
|
1000 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
Correct Manual Configuration |
|
100 Mbps, Full-duplex |
1000 Mbps, Full-duplex |
No Link |
No Link |
Neither side establishes link, due to speed |
|
100 Mbps, Full-duplex |
AUTO |
100 Mbps, Full-duplex |
100 Mbps, Half-duplex |
Duplex Mismatch |
|
AUTO |
100 Mbps, Full-duplex |
100 Mbps, Half-duplex |
100 Mbps, Full-duplex |
Duplex Mismatch |
|
100 Mbps, Full-duplex |
100 Mbps, Full-duplex |
100 Mbps, Full-duplex |
100 Mbps, Full-duplex |
Correct Manual |
|
100 Mbps, Half-duplex |
AUTO |
100 Mbps, Half-duplex |
100 Mbps, Half-duplex |
Link is established, but switch does not see any |
|
10 Mbps, Half-duplex |
AUTO |
10 Mbps, Half-duplex |
10 Mbps, Half-duplex |
Link is established, but switch does not see Fast Link Pulse |
|
10 Mbps, Half-duplex |
100 Mbps, Half-duplex |
No Link |
No Link |
Neither side establishes link, due to speed |
|
AUTO |
100 Mbps, Half-duplex |
100 Mbps, Half-duplex |
100 Mbps, Half-duplex |
Link is established, but NIC does not see any autonegotiation |
|
AUTO |
10 Mbps, Half-duplex |
10 Mbps, Half-duplex |
10 Mbps, Half-duplex |
Link is established, but NIC does not see FLP and defaults to |
Posted in Best practices, CATALYST, Real World, Troubleshooting | 1 Comment »
Troubleshooting the Catalyst 6500
Posted by Peter Kurdziel on January 12, 2010
Troubleshooting Hardware and Common Issues on Catalyst 6500/6000 Series Switches Running Cisco IOS System Software
Troubleshoot Error Messages in the Syslog or Console
The show diagnostic sanity Command
Supervisor Engine or Module Problems
Supervisor Engine LED in Red/Amber or Status Indicates faulty
Switch Is in Continuous Booting Loop, in ROMmon mode, or Missing the System Image
Standby Supervisor Engine Module Is Not On Line or Status Indicates unknown
Show Module Output Gives “not applicable” for SPA Module
Standby Supervisor Engine Reloads Unexpectedly
Even After You Remove the Modules, the show run Command Still Shows Information About the Removed Module Interfaces
Switch Has Reset/Rebooted on Its Own
DFC-Equipped Module Has Reset on Its Own
Troubleshoot a Module That Does Not Come On Line or Indicates faulty or other Status
Inband Communication Failure
Error “System returned to ROM by power-on (SP by abort)”
Error: NVRAM: nv->magic != NVMAGIC, invalid nvram
Error: Switching Bus FIFO counter stuck
SYSTEM INIT: INSUFFICIENT MEMORY TO BOOT THE IMAGE!
Troubleshoot CatOS to Cisco IOS Software or Cisco IOS Software to CatOS Conversion
Problem when User Attempts to Access the NVRAM After Cisco IOS to CatOS Conversion
Unable to Boot with Cisco IOS Software when User Converts from CatOS to Cisco IOS
Interface/Module Connectivity Problems
Connectivity Problem or Packet Loss with WS-X6548-GE-TX and WS-X6148-GE-TX Modules used in a Server Farm
Workstation Is Unable to Log In to Network During Startup/Unable to Obtain DHCP Address
Troubleshoot NIC Compatibility Issues
Interface Is in errdisable Status
Troubleshoot Interface Errors
You Receive %PM_SCP-SP-3-GBIC_BAD: GBIC integrity check on port x failed: bad key Error Messages
You Get COIL Error Messages on WS-X6x48 Module Interfaces
Troubleshoot WS-X6x48 Module Connectivity Problems
Troubleshoot STP Issues
Unable to Use Telnet Command to Connect to Switch
Giant Packet Counters on VSL Interfaces
Power Supply and Fan Problems
Power Supply INPUT OK LED Does Not Light Up
Troubleshoot
C6KPWR-4-POWRDENIED: insufficient power, module in slot [dec] power
denied or %C6KPWR-SP-4-POWRDENIED: insufficient power, module in slot
[dec] power denied Error Messages
FAN LED Is Red or Shows failed in the show environment status Command Output
“Diagnostic level complete” causes a crash on 6500
Cisco Support Community – Featured Conversations
Related Information
Catalyst 6500/6000 Switches ARP or CAM Table Issues Troubleshooting
Troubleshoot ARP or CAM Related Issues
Loss of Dynamic MAC Addresses with Distributed Switching
CEF Drops Packets at Regular Intervals
Switch Filter All-Zero MAC Addresses from the CAM Table
Unicast Flooding in the Network Every 5 Minutes
ARP Issues in Hybrid CatOS
Error EARL-2-EARL4LOOKUPRAMERROR During the CAM Table Lookup
Static CAM Entries Lost After Supervisor Switchover
%ACL-5-TCAMFULL: acl engine TCAM table is full
Ping Issues Occur when the MSFC Does Not Respond to the ARP Request in Catalyst 6500 Series Switches
Multiple Entries in MAC Address Table
Virtual IP Address Used by Microsoft Load Balancing is Not Reachable
Troubleshooting Input Queue Drops and Output Queue Drops
Processing and Switching
Input Queue Drops
Troubleshoot Input Queue Drops
Output Queue Drops
Troubleshoot Output Queue Drops
Commands to Obtain More Information
show interfaces switching
show interfaces stats
ip accounting mac-address
show interfaces mac-accounting
More info here: http://www.cisco.com/en/US/products/hw/switches/ps708/prod_tech_notes_list.html
Posted in CATALYST, Real World, Troubleshooting | Leave a Comment »
Supervisor Engine 720 Front Panel Status LEDs
Posted by Peter Kurdziel on December 9, 2009
Posted in CATALYST, Troubleshooting | 1 Comment »
Configuring and Troubleshooting Ethernet 10/100/1000Mb Half/Full Duplex Auto-Negotiation
Posted by Peter Kurdziel on November 14, 2009
This is a subject that still confuses many people. It is best that you hard code your ports.
More info here:
http://www.cisco.com/en/US/partner/tech/tk389/tk214/technologies_tech_note09186a0080094781.shtml
Posted in Best practices, Real World, Troubleshooting | 3 Comments »
Layer 1 Voice T1 Troubleshooting
Posted by Peter Kurdziel on October 27, 2009
Layer 1 Voice T1 Troubleshooting
Common problems
Misconfiguration at one end
Switch type must match
Channels must match
Clock must be opposite
Isdn protocol-emulate must be opposite
Dial peers coordinated
Layer 1 – needs to match
· Framing – ESF or SF (aka D4)
· Line coding – B8ZS (use with ESF) or AMI (use with SF)
· Cable length – Can induce attenuation if needed for short cables
· Clocking – MUST be set correctly – one side provides to the other
· Channels in use – Depends on protocol and call-control agent
Troubleshooting Commands for ISDN PRI
Show controller t1 x/y·
Show voice port summary·
Show isdn status (shows Layer 1 and Layer 2status)·
Show dialplan number {digits}·
Debug isdn q921·
Debug isdn q931 (most useful to see signaling)·
Debug voice ccapi inout
T1 CAS (Channel Associated Signaling)
Layer 1 – needs to match
· Framing – ESF or SF (aka D4)
· Line coding – B8ZS (use with ESF) or AMI (use with SF)
· Cable length – Can induce attenuation if needed for short cables
· Clocking – MUST be set correctly – one side provides to the other
· Channels in use – Depends on protocol and call-control agent
Troubleshooting Commands for T1-CAS
Show controller t1 x/y
Show voice port summary
Show dialplan number {digits}
Debug vpm sig (to see cas signaling)
Debug voice dspapi (to see the digits at low level)
Debug voice ccapi inout
Ref: Cisco techtorial
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Cisco SLA Packet Samples – generate traffic
Posted by Peter Kurdziel on October 26, 2009
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Online web-based ping: remote ping a server or web site using our network with 38 checkpoints worldwide
Posted by Peter Kurdziel on October 24, 2009
http://just-ping.com
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%OSPF-5-ADJCHG 2WAY to DOWN, Neighbor Down: Dead timer expired
Posted by Peter Kurdziel on October 19, 2009
I am seeing the below error message on the OSPF router. What is causing this and what action should I take?
006805: May 13 21:14:11: %OSPF-5-ADJCHG: Process 65182, Nbr 172.16.1.252 on FastEthernet1 from 2WAY to DOWN, Neighbor
Down: Dead timer expired
you need to check few things:
- both neighbors have the same hello and dead timers
- both neighbors use the same subnet mask
- both neighbors use the same authentication password (if it’s used)
- make sure the MTU matches on both sides or add ip ospf mtu-ignore
- debug ospf adj

Posted in OSPF, Q&A, Real World, Troubleshooting | Leave a Comment »
Whenever we do a CM upgrade, we will always have one phone that receives VM but no MWL. It is usually several days later when the user realizes it. It is always a different extension. What causes this and what can we do to prevent this problem?
Posted by Peter Kurdziel on October 19, 2009
Whenever we do a CM upgrade, we will always have one phone that receives VM but no MWL. It is usually several days later when the user realizes it. It is always a different extension. What causes this and what can we do to prevent this problem?
This is very common when doing any significant changes on CUCM (like an upgrade). The way we usually mitigate these type of issues is to run a MWI Re-sync after the changes are done (usually the last step).
In Unity Connection go to Telephony Integrations – Phone System – Click the Run Button for Synchronize All MWIs on This Phone System.

Posted in Q&A, Troubleshooting, VOIP | Leave a Comment »